Giving staff access to tickets
Giving staff access to tickets is relatively simple. It only takes a couple of minutes. Procedure:
1) After successfully redeeming and setting up the bot, the bot should automatically create two new roles "staff-support" and "staff-manage". (if not please create theses, they need to be lowercase)
2) To allow staff members to access to tickets, grant them the "staff-support" role or the "staff-manage" role on your discord server and they should be able to access to tickets.
Information:
The staff-support role allows user's with the role to execute the following commands within a ticket:
The staff-manage role allows user's with the role to execute the following commands within a ticket:
You can also customize the commands from your TicketEM Panel, Check "How to customize messages and commands" on the Documentation for assistance in customizing the commands
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