> For the complete documentation index, see [llms.txt](https://ticketem.gitbook.io/project/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ticketem.gitbook.io/project/installation/giving-staff-access-to-tickets.md).

# Giving staff access to tickets

Giving staff access to tickets is relatively simple. It only takes a couple of minutes.\
\
**Procedure:**

1\) After successfully redeeming and setting up the bot, the bot should automatically create two new roles "staff-support" and "staff-manage". (if not please create theses, they need to be lowercase)

2\) To allow staff members to access to tickets, grant them the "staff-support" role or the "staff-manage" role on your discord server and they should be able to access to tickets.

**Information:**

The **staff-support** role allows user's with the role to execute the following commands within a ticket:

```
-close | Closes the tickets

-add <user>  | Adds a user to a ticket

-remove <user> | Removes a user from a ticket

-status <category> | Changes the status of the ticket

-rename <name> | Renames the ticket
```

The **staff-manage** role allows user's with the role to execute the following commands within a ticket:

```
-close [time] | Closes the tickets

-add <user> | Adds a user to a ticket

-remove <user> | Removes a user from a ticket

-status <category> | Changes the status of the ticket

-rename <name> | Renames the ticket

-banlist | Lists the following users who are banned from making tickets

-tban <user> | bans a user from creating tickets

-tunban <user> | Unbans a user and lets them proceed to create tickets
```

You can also customize the commands from your TicketEM Panel, Check "How to customize messages and commands" on the Documentation for assistance in customizing the commands